STACK365 runs alongside the operation you already have. We work with your front of house, back of house and marketing teams, deliver the earned balances the way your rewards team wants them, and train every shift ourselves.
Nobody is asked to run a second program alongside the one they already run. We fit into the shifts, the systems and the calendar you have.
A scripted question and a QR on the folio. Twenty seconds, at a counter you already staff, to a guest already standing still.
Earned value comes back to the property and moves through the folio and comp processes your team runs today. No second ledger.
In-room, signage, elevators, valet, folio and email — built to your brand standards and delivered ready to run. Your unsold inventory is the media plan.
Each guest’s earned balance goes into your CRM by API, or arrives as a scheduled file in whatever format your rewards team already works with. No system to replace, no migration, nothing to schedule against your roadmap.
No project. No IT lift. No new headcount.
This is not a platform we hand over with a login and a PDF. We learn how your property actually operates, build the program around it, and stay in the room afterwards.
Front of house, back of house, marketing and IT. How your shifts run, what systems you already use, where your rewards program is working and where it is not.
Enrollment moments, scripts, creative, placements and the delivery format your rewards team wants — all customized to your property rather than lifted from a template.
Sat down with your team, in person: what the enrolled base is doing off property, who is holding a balance, who is due back, and what to change next quarter.
Four stages, one named owner on your side, and a measurable answer at the end of it.
Property code issued and tested, the API connected, a program owner named on your side, and your trailing-twelve baseline captured.
Every shift trained, including graveyard. Our field lead is on property working peak arrivals alongside your team.
Your team runs enrollment. Weekly reporting by shift, monthly performance, and a debrief at day thirty.
Return-visit lift, dormant reactivation and incremental on-property spend, alongside the off-property picture from Lens.
Not a deck emailed to a director. Our field lead trains every shift on property, works the desk through launch, then observes and corrects while your team runs it.
“Are you a STACK365 member? You keep every coupon, offer and card point you already earn, and stack cash back on top — and you spend it right here. Twenty seconds.”
Two things decide whether a program like this works: whether your team asks the question, and whether the guest says yes. Both are people problems, and we do not outsource them.
Thirty years in the casino industry — front door, casino floor and guest management. Pat is on your property, not on a call.
Every shift, including graveyard. The script, the mechanics, the objections and the answers — practised aloud until it is second nature.
Working the desk through peak arrivals alongside your team, because knowing what makes a guest say yes is not something you can put in a training deck.
GMA Consulting is our strategic advisor in gaming. They know how this industry buys, how properties actually run, and what a program has to clear before it reaches a floor.
We build and operate the technology. They keep us honest about the industry we are building it for.
Thirty minutes to walk the program through: how guests enrol, how the value comes back to your property, and what the first ninety days actually ask of your teams.
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